All hit-air products that include a CO2 cartridge will ship ground. Our preferred carrier is Fedex Ground, and Fedex Home Delivery. We do ship USPS on small items or on case by case basis. Please contact customer service to inquiry about it. 1-866-935-2330.
ATTENTION: All orders over $500.00 will REQUIRE SIGNATURE, as they are shipped insured. Please be sure somebody will be at the shipping address to accept the package.
Other Payment Methods
For Customers who do not live in the US, we offer two other payment methods:
1) Paypal "Send Money" tab- You'll need a Paypal account, please include your Paypal email account in your order.
2) Western Union
In both cases, please send us an email to email@example.com with the detail of your order. We'll prepare your Invoice and send it back to you for your payment.
Note also that the Shipping Address must be within the US.
We do not sell your personal information to anyone.
We use your personal information to help us deliver the best possible service to you.
We protect the confidentiality and security of your personal information.
Air-Vest.com only collects personally identifying information with your specific knowledge and consent. For instance, when you register for our services, enter a sweepstakes or contest, or complete a survey, you are asked to provide information such as your e-mail address, name, or phone number. Optional information such as your age or gender may also be requested.
Air-Vest.com uses this information to provide you with the service you have requested. For example, if you order our products, we will use your e-mail address to send you a confirmation notice and tracking number. Similarly, if you enter online contests, we will use this information to notify you if you are a winner. We may also use this information to send you regular e-mail newsletters, inform you about new features, products or services, or other changes to the services.
This web site contains links to other sites. Please be aware that Air-Vest.com and its parent company, Prospect Enterprise & Development Company, LLC., are not responsible for the privacy practices of such other sites. We encourage our users to be aware when they leave our site and to read the privacy statements of each and every web site that collects personally identifiable information. This privacy statement applies solely to information collected by Prospect Enterprise & Development Company, LLC. sites.
If you have any questions about this policy please e-mail us at info@Air-Vest.com or you can contact us by regular mail at:
Please inspect your shipment immediately upon arrival. Verify that your order was received and in undamaged condition. Check the container thoroughly to avoid throwing away parts that may be wrapped in packing materials. In some cases no invoices may be sent in the package as your order may arrive in several different packages. Air-Vest.com must be notified within 48 hours of delivery of any damage or of any missing parts !
If any part of your order is missing or damaged please contact our customer service department at info@Air-Vest.com . Addressing all customer service issues via e-mail allows us to track issues more effectively and provides a log of all correspondence.
Damaged Merchandise - If the merchandise you ordered was damaged in shipping, you must contact your local FEDEX or UPS office within 48 hours of delivery to file a damage claim for replacement. Once claims are finalized with the shipper, only then will Air-Vest.com order and send out the replacement parts.
Returns - Air-Vest.com has a return policy of 10 days from the date of delivery as shown on the UPS tracking system. We understand that sometimes the items purchased do not entirely fit your needs.
With that in mind, we offer a full refund on orders returned to Air-Vest.com within 15 days with these restrictions:
. We require that the product be returned in the original packaging ; both the product and the packaging must be in a new and unused condition please do not remove tags! . Items that are returned with damaged packaging or product that cannot be re-sold in new condition will be returned. If the items ordered are the error of the customer we will refund the full price of the product minus the shipping cost and 3.5% credit card processing fee. The 3.5% is factored on the total amount of the order. Paypal even charges us a fee for refunds. I f your order qualified for free shipping, the cost of the shipping will also be deducted if you request a refund for a returned item. If the error is ours we will refund the full price, plus the shipping costs and give you a 5% discount on any future purchase. Where applicable, we reserve the right to charge a fee of up to 50%. This is the fee that some of our distributors and or manufacturers charge us for missing parts, documentation and manufacturer's box/packaging.
. Non-defective opened products will not be considered for return. If we cannot resell the products as new and unused, then we cannot accept it for return.
. We are not responsibly for custom's fees, duties, or taxes for international orders.
. Air-Vest.com must RECEIVE returned items within 15 days of the original delivery date as shown on the FEDEX tracking system . After 15 days all sales are considered final and no returns will be accepted.
. If the customer keeps any portion of an order, the original shipping charges will not be refunded.
. All returns must be marked with a Return Authorization Number (RAN) , which can be obtained by writing to info@Air-Vest.com , and shipped freight pre-paid to the address provided with the RAN
. After 15 days the manufacturer's warranty if any will apply. Please consult your manufacturer's warranty for information on how to obtain warranty service.
. Sale of closeout items are final, only defective close out items may be returned for credit
PRODUCT PURCHASE RELEASE OF LIABILITY, WAIVER OF CLAIMS AND ASSUMPTION OF RISK AGREEMENT.
I am aware that horseback riding and other equestrian sports events, including professional racing, dressage, show jumping, eventing, polo, vaulting, endurance, harness racing, and others have certain inherent risks, dangers and hazards which can result in serious personal injury or even death.
I am also aware that the Hit-air airbag line of safety apparel sold, marketed and or distributed by PEDCO, LLC, Air-vest.com and Bikebone.com, cannot guarantee protection against injury or guarantee increased safety in all situations. I hereby freely agree to assume and accept any and all known and unknown risk of injury while using any Hit-air airbag safety apparel
ARBITRATION: in further consideration of the sale to me of the listed equipment on my order/orders, I hereby agree to submit to binding arbitration any and all claims which I may have against PEDCO, LLC, Bikebone.com and Air-vest.com AND Mugen Denko arising from any use of the listed apparel and/or equipment on my order/orders. The arbitration shall be pursuant to the rules of the American Arbitration Association. The submission to the American Arbitration Association shall be unlimited and the arbitration award may be enforced by any Court of competent jurisdiction. Arbitration shall be commenced from the date upon which any alleged claim first arose. Further, the arbitration shall be held in State of Georgia unless otherwise mutually agreed to by all the parties.
BINDING EFFECT OF AGREEMENT: In the event of my death or incapacity, this Agreement shall be effective and binding upon my heirs, next of kin, executors, administrators, assigns and representatives. ENTIRE AGREEMENT: In entering into this Agreement, I am not relying upon any oral or written representations other than what is set forth in this Agreement and in any written material provided by the manufacturer of any purchased equipment, accessory or apparel.